Privacy Policy

At Wayfinder Coaching ("we," "us," or "our"), we are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services, including our coaching programs, courses, and payment processing systems.

By using our services, you consent to the data practices described in this policy. If you do not agree with this policy, please do not use our services.

Personal Information

We may collect personal information that you voluntarily provide, including but not limited to:

• Full name and contact information (email address, phone number)
• Billing and payment information (processed securely via Stripe)
• Account credentials
• Communication preferences
• Any information you provide during coaching sessions or program enrollment

Automatically Collected Information

When you access our services, we may automatically collect:

• Device information (browser type, operating system)
• IP address and general location data
• Usage data and interaction with our platform
• Cookies and similar tracking technologies

We use the information we collect to:

• Provide, operate, and maintain our coaching services and programs
• Process transactions and send related information (receipts, confirmations)
• Send administrative information, updates, and marketing communications
• Respond to inquiries and provide customer support
• Personalize and improve your experience
• Analyze usage patterns to improve our services
• Protect against fraudulent transactions and ensure security
• Comply with legal obligations

All payment transactions are processed through Stripe, a PCI-DSS Level 1 certified payment processor. We do not store your complete credit card information on our servers. Your payment details are:

• Encrypted using industry-standard 256-bit SSL encryption
• Protected by 3D Secure (3DS) authentication when required
• Stored securely by Stripe in compliance with PCI-DSS standards
• Never accessible to our team in full form (only last 4 digits are visible)

For more information about Stripe's security practices, please visit Stripe's Privacy Policy.

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Service Providers: Third-party vendors who assist us in operating our business (payment processing, email delivery, hosting)
• Coaches & Instructors: Information necessary for delivering coaching services you've enrolled in
• Legal Requirements: When required by law, court order, or governmental authority
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• With Your Consent: When you explicitly authorize us to share your information

If you are a resident of the European Economic Area (EEA), United Kingdom, or California, you have certain data protection rights:

• Right to Access: Request a copy of the personal data we hold about you
• Right to Rectification: Request correction of inaccurate or incomplete data
• Right to Erasure: Request deletion of your personal data ("right to be forgotten")
• Right to Restrict Processing: Request limitation of how we use your data
• Right to Data Portability: Receive your data in a structured, machine-readable format
• Right to Object: Object to processing of your personal data for marketing purposes
• Right to Withdraw Consent: Withdraw consent at any time where we rely on consent

To exercise any of these rights, please contact us at support@wayfindercoaching.net. We will respond to your request within 30 days.

We retain your personal information for as long as necessary to:

• Provide our services and fulfill our contractual obligations
• Comply with legal, accounting, and reporting requirements
• Resolve disputes and enforce our agreements

Transaction records are retained for a minimum of 7 years for tax and legal purposes. You may request deletion of your account and personal data at any time, subject to legal retention requirements.

7. Cookies & Tracking

We use cookies and similar tracking technologies to:

• Remember your preferences and settings
• Authenticate your account and maintain session security
• Analyze website traffic and usage patterns
• Improve our services based on user behavior

You can control cookies through your browser settings. Disabling cookies may affect the functionality of our services.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. We ensure appropriate safeguards are in place, including:

• Standard Contractual Clauses approved by the European Commission
• Data processing agreements with all third-party service providers
• Encryption of data in transit and at rest

9. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately so we can delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

• Posting the updated policy on this page with a new "Last Updated" date
• Sending an email notification for significant changes
• Displaying a notice on our platform

Your continued use of our services after any changes constitutes acceptance of the updated policy.

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us: